Frequently Asked Questions
Here are some common questions.
Need to ask us something else? Get in touch on our Contact page.
How long will it take to receive my order?
Most accessory type items (stuff sacks, stakes) typically ship within 1 business day. For shelters, please see our Lead Times page to find out how long it's currently taking us to build your shelters.
What poles work with your shelters? Can I pitch the shelter without trekking poles?
What kind of customizations can you do?
How do I get sponsored or become an ambassador?
Can I get your logo on the tent?
Why is your Dyneema® (cuben fiber) gear so expensive?
What's the difference between Dyneema® and Cuben Fiber?