Sassafras Returns, Exchanges & Cancellations

Due to the custom nature of the Sassafras, it has a different return policy from our other products. For other products, please see: Return & Cancellation Policy


You may cancel your order at any time prior to shipping, however please note the details below:

  • If you cancel before we start building your pack, all but the $10 non-refundable portion of your deposit will be refunded.
  • If you cancel after we've started work on your pack, we will refund the amount paid to date, minus $30.
  • Please note that you won't be notified of when we actually start working on your pack.


Returns are accepted within 15 days of delivery.

  • The pack should be in like new condition with no odor or signs of use.
  • There is a 3% non-refundable fee to cover payment processing fees that we incur.
  • Return shipping costs are the responsibility of the buyer unless the return is the result of our error.
  • Original shipping fees are not refundable unless the return is the result of our error.
  • We assume no responsibility for lost or misdelivered return packages (USPS tends to be the most reliable for us for incoming shipments).

Exchanges & Sizing issues

If you find that your pack doesn't fit well, please contact us and we will do our best to arrange an exchange on a case by case basis. Please note that, due to the small size of our business and the custom nature of these packs, exchanges might not always be possible, or available in a timely manner. In such cases, we will do our best to come to an acceptable solution with you.

If you need to cancel or return an item, simply send us an email or get in touch via our contact form.

You should expect to receive your refund within three weeks of our receipt of the returned items. In most cases, however, your refund will finish processing within a few days.