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Frequently asked questions
Do you offer sponsorship or ambassadorship?
Except for occasional cases where an environmental effort is involved, we do not offer sponsorship or support.
Neither do we have formal ambassadors. Sometimes, we'll engage with customers who have shown genuine love for what we do and who've provided constructive feedback. We believe in nurturing relationships, organically built .
Do you offer customizations?
Unfortunately, I'm no longer able to customize products.
Do you have a warranty?
We're proud of the quality of our products and put effort into designing and building them to last as long as possible. See our Warranty here.
Do you allow returns?
We offer a 15 day return period. For details, see the Returns page.
Which shelter is best for me?
Everyone is different and the best shelter for you is very much a personal choice. You can see some of the considerations on our Shelter Types page. If you'd like our perspective, shoot us a message.
What material do you recommend?
Each material has its pros and cons. You can compare the most important of these on our Fabrics and Materials page.
Do you ship internationally?
We offer international shipping to some destinations. For current information, please see our shipping information page.
How long will it take to receive my order?
For information about how long it may take to receive your order, please see our Shipping Info page.