Frequently asked questions
Do you offer sponsorship or ambassadorship?
Except for occasional cases where an environmental effort is involved, we do not offer sponsorship or support.
Neither do we have formal ambassadors. Sometimes, we'll engage with customers who have shown genuine love for what we do and who've provided constructive feedback. We believe in nurturing relationships, organically built .
Do you offer customizations?
Unfortunately, I'm no longer able to customize products. I do, however, offer custom rectangular tarps which you can configure here: https://yamamountaingear.com/products/custom-tarp
Do you have a warranty?
We're proud of the quality of our products and put effort into designing and building them to last as long as possible. See our Warranty here.
Do you allow returns?
We offer a 15 day return period. For details, see the Returns page.
Which shelter is best for me?
Everyone is different and the best shelter for you is very much a personal choice. You can see some of the considerations on our Shelter Types page. If you'd like our perspective, shoot us a message.
What material do you recommend?
Each material has its pros and cons. You can compare the most important of these on our Fabrics and Materials page.
Do you ship internationally?
I'm afraid that I'm no longer able to offer international shipping. I hope to be able to again someday in the future. You can find current domestic shipping rates and information here.
How long will it take to receive my order?
Most in-stock items ship out the next business day, sometimes two. First Class shipping typically takes 2 - 5 business days in transit while Priority Mail is 2 - 3.
For more information and for out-of-stock items, see the Product Availability page.
You can also find current shipping information on the Shipping Info page.